FAQ

Rental costs are shown on the information letter sent to all new students.

There are no discounts for short term lets and all rentals cease at the end of the school year.


Spare keys may be added during the booking process at a cost of £1.80.


Replacement keys may be ordered during the rental year at a cost of £5.80.
We have a strict no refund policy.

We are very sorry once booked you can not cancel a locker.

Please do not book a locker if you are on the waiting list for another school.


Please do not book a locker if you are unsure whether the location/height is suitable for your child


Please do not book a second locker if your child says they would prefer a different location/height to one you have already booked.We will not cancel the first booking or provide a refund.
We are very sorry we are unable to move a booked locker to a new location/height.

All available lockers are shown during the booking process. Please check with your child which location/height is suitable for them before booking. Some location/heights sell very quickly so please book early to avoid disappointment.
We have different policies in each school but all lockers are booked on an annual basis.

Each year on May 7th/8th existing customers are sent an email providing booking availability information for the following school year.

The email will consist of one of the following options which are dependent upon the school and the year the student is in :-

1: Please click the link provided to re-book for next year
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2: Please empty your locker and book elsewhere in the school for next year
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3: Please empty your locker. Lockers are not available to your child's age group next year.


Please note the re-book period starts on May 7th but will cease on May 27th for all schools unless otherwise stated. The same locker can not be booked for the following year after this date. You will need to sign in and book a different locker if you require one for the following year.
We are sorry but all lockers must be booked online.

The booking system is automated and all available lockers are shown online.


We are unable to move lockers which is why all location/height options are shown during booking.

We do not accept cash or cheques.

We do not reserve lockers.


Lockers can not be booked via the telephone.
Keys are posted to your home address towards the end of the Summer break. A postal date will be specified on the booking confirmation email.    
     
Lockers booked after September 1st will have the keys posted first class the day after booking.

Please allow 3 working days for the keys to arrive.
The waiting list is so that we can ascertain how many extra lockers we require for a school. All schools are limited by space as to how many lockers we can install in each area. If possible we will install as many lockers as are needed but sometimes there is no more physical space.

In new schools we only install lockers that are booked by the start of the Summer break plus 10%. So please book early to avoid your child not having a locker for the start of the school year.

If enough people request lockers we will revisit the school to ascertain whether we can install more lockers.


If your details are on the waiting list we will contact you if more lockers are installed in your school. Please do not keep calling and emailing us to ask what is happening. We will contact you if lockers become available. We will not contact you to say we still have no lockers. If you think you missed an email please visit the website to try and book and it will show if lockers are available.

Please note being on the waiting list does not guarantee that you will be allocated a locker so please book early to avoid this issue.


The list is only for the year you attempt to book it does not give you priority for the following year. All new bookings are available online from June 1st each year so please add this date to your diary.
Please remove all items from the locker. We still request you do this if you re-book, as we clean lockers inside and out.

Please note the locker is not yours to use during the summer break, even if you have re-booked for the following year.. You must empty your locker by the last day of term in July. I.L.S.is not responsible for items said to have been left in the locker.


Please place keys in the green I.L.S. box at school reception if you do not have the same locker next year. Keys can be placed in the box at the end of term or after the Summer break.


If you have re-booked the same locker please keep your keys.
Re-book period     -    May 7th through to May 27th

New bookings      -     June 1st through to April 30th


Any date variations will be shown during the booking process in the drop down boxes

Certain schools may have a later date for new Year 7 students. This date will be shown on the Year 7 pack letter, and in the drop down boxes on the website booking page.

Please note the locker is not yours to use during the summer break, even if you have re-booked for the following year.. You must empty your locker by the last day of term in July. I.L.S.is not responsible for items said to have been left in the locker.
Please sign in or email us to report any issues with your locker.

We will repair any damage, or replace the lock if an issue occurs.


The maintenence team will fix the issue one working day after it is reported.

At the end of the rental period please place your keys in the green I.L.S.box which is at school reception.

Keys can be placed in the box at the end of term or after the Summer break.


Please keep your keys if you have re-booked the same locker.
You have use of the locker from the first day of term in September until the last day of term in July. Lockers must be emptied at the end of term even if you re-book. The locker is not yours to use during the summer break, even if you have re-booked for the following year.

Please note the locker is not yours to use during the summer break, even if you have re-booked for the following year.. You must empty your locker by the last day of term in July. I.L.S.is not responsible for items said to have been left in the locker.
All items will be removed from the locker and placed in a sack. A label with your locker number written on, will be attached to the sack.

Please note I.L.S. is not responsible for any items said to have been left in the locker.

If you have re-booked your locker we will attempt to place items back in the locker once it has been cleaned, but this cannot be guaranteed.